Red Hat Associate Technical Support Engineer - RHEL on Microsoft Azure in Brno, Czech Republic

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Technical Support Engineer for Red Hat Enterprise Linux (RHEL) on Microsoft Azure to join us in Brno, Czech Republic. In this role, you will join our team of application platform support engineers assisting with our enterprise solutions portfolio. You’ll provide technical assistance to ensure that our customers get the most out of our application platform support solutions. As an Associate Technical Support Engineer, you'll become a trusted partner to our enterprise customers by offering personal assistance for Red Hat platform open source software and Microsoft Azure offerings.

Primary job responsibilities

  • Guide the resolution of customer issues from initial contact to complete customer satisfaction

  • Solve complex and sensitive support issues

  • Work with customer associates and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer network operations center (NOC)

  • Create knowledge base articles and technical notes

  • Engage and collaborate with open source developers around the world

  • Serve as the technical contact person for our Red Hat Platform solutions and Microsoft Azure

  • Advocate for customer requests and offer innovative ideas to improve the quality of our solutions

  • Manage assigned solutions and components by prioritizing issues for development teams

Required skills

  • Knowledge of many Linux distributions, primarily Red Hat Enterprise Linux (RHEL)

  • Solid documentation skills

  • Ability to easily set up replication scenarios for various customer issues; ability to identify patterns and understand the broader context

  • Knowledge of enterprise datacenter operations

  • Knowledge of Red Hat platform solutions

  • Knowledge of Microsoft Azure is an advantage

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Job ID 58139

Department Technical Support

Location CZ-Brno

Posting date 6/6/2017

Remote base ..