Edwards Vacuum JUNIOR IT SUPPORT SPECIALIST in Brno, Czech Republic

Job Description

Junior IT Specialist in shared finance service centre

What will be your main responsibilities?

  • Availability and operational delivery of Edwards IT systems and services at Edwards site facilities in the Czech Republic

  • Effective and efficient management of the operation, implementation and support of IT LAN/WAN, server, telephone and telecommunications equipment

  • Local Czech support and maintenance of existing cross platform applications and systems within the responsibility of the global Edwards IT Department

Other tasks you will have

  • Responsibility for availability and user support within Czech for the following architectures:
  • Desktop/laptop hardware deployment, maintenance and applications
  • LAN cabling
  • Network infrastructure (switches, Wi-Fi, printers etc.)
  • File and print servers
  • IP phones

  • Ensure application systems are available for use according to the conditions of Service Level Agreements (SLAs)

  • Ensure that defined operational processes are adhered to

  • Responsible for end user assistance for hardware, software, operating system, and other personal computer related support requests

  • Troubleshoot, diagnose and resolve PC related failures and initiate corrective action as necessary

  • Responding to and solving complex technical problems escalated from the global IM ServiceDesk

  • Participate in the development, implementation, adherence and enforcement of corporate PC hardware and Software standards and associated PC policy

  • Develop and maintain Edwards’s environment documentation and solutions/knowledge database

  • Coordinate third party support as required

  • Travel to other Edwards offices to provide technical support, installation services or general proactive maintenance/research tasks as required

Required knowledge

  • Microsoft Active Directory, Office365, Access and SQL

  • Personal Computer hardware and software - communications protocols, problem diagnostics and repair, image builds, deployment

  • LAN cabling and patch management

  • Remote connectivity administration and support

  • Desktop client security – anti-virus and OS patch management

  • Windows platform server architecture installation, configuration and administration

Qualifications and personality requirements

  • University or High school degree

  • Working Experience: MCSE (or working towards) with 2+ years of experience in a multisite Windows server and Windows desktop environment

  • Advanced knowledge of English

  • Very good communication skills (written +verbal), you will communicate with lot of people every day

  • Strongly customer focused person

What we can we offer?

Possibility to participate on corporate IT projects. Opportunity to learn new things. Cooperation with IT teams from different countries.

Job Title: JUNIOR IT SUPPORT SPECIALIST

Category: Information Management/Technology

Position Type: Full Time

Type of Assignment: Permanent

Pay Rate Unit: Monthly

Grade: GG4

Region: Europe

Country: Czech Republic

Is work location flexible?: No

Area/Site: Edwards - Czech Republic Brno

Town/City: Brno

State/County/Province/Territory: JM Kraj

Postal/Zip Code: 783 49

Operation Unit Name: Central

Vacancy Close Date: 2.9.2017