AT&T Manager of Customer Specialist Team in Brno, Czech Republic

Operation Manager managing teams of agents providing support for major international customers on a 7x24 basis (day and shift roles).

Roles and Responsibilities:

The primary responsibility of the Operation Manager is to ensure that the individual team members are able to function as an effective team for daily network management activities. This is accomplished by planning, scheduling & allocating resources to ensure a uniform & consistent approach to maintenance of AT&T services. The Operations Manager is also responsible for coordinating AT&T resources to build the proper service procedures to effectively maintain the customer network.

Key Competencies and Skills:

  • Knowledge of technical specialist model.

  • Supervisory or team leading experience.

  • Strong communication and management skills.

  • Ability to identify method and process deficiencies that may inhibit effectiveness and establish processes and controls for new functions/enhancements.

  • Ability to work under pressure.

Education and Qualifications:

  • Project Management Skills

  • Strong Analytical Skills

  • PC skills (Advanced Excel, Microsoft Office, etc.)

  • Advanced English, both written and spoken