Red Hat OpenShift Enablement Engineer in Brno, Czech Republic

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat OpenShift Online team is looking for an OpenShift Enablement Engineer to join us in Brno, Czech Republic. OpenShift Online by Red Hat is Red Hat's world-class Platform-as-a-Service (PaaS) offering. In this role, you will create new tools and other collateral based on customer inquiries and feedback and manage web properties. You’ll also play a key part in a team responsible for engaging with the community and enabling users to quickly and easily get up and running with OpenShift Online by Red Hat. As an OpenShift Enablement Engineer, you’ll need to be able to work in a complex, changing environment, quickly learning new technologies and languages and devising ways to consistently meet service-level agreements (SLAs) and keep a cloud-based service running for our customers. You'll use the newest technologies and frameworks to build innovative tools and applications used by both internal and external customers.

Primary job responsibilities

  • Manage web properties and build next generation tools to drive user adoption

  • Manage and document all aspects of the customer experience, including working with customers across multiple channels

  • Establish processes to measure customer success and continuously promote strategies to improve it

  • Write original content, create new videos and how-to articles, and find others in the developer community who can write guest posts and contribute content

  • Help our engineering and design teams prioritize new features and bug fixes based on customer feedback

  • Build relationships with open source project maintainers that can run on OpenShift Online by Red Hat

Required skills

  • 3-6 years of related experience

  • Programming experience with one or two of these programming languages - Ruby, Python, PHP, Node.js, Java, or shell

  • Knowledge of web development and cloud computing

  • Outstanding problem-solving and collaboration skills

  • Excellent written and verbal communication skills in English

  • Ability to set priorities, meet deadlines, and work without supervision

  • Motivated and dedicated to learning

  • Ability to work in a fast-paced environment

The following are considered a plus

  • Database experience with MySQL, PostgreSQL, and MongoDB

  • Experience with mobile development (iOS and Android), Ruby on Rails, Sinatra, or Middleman

  • Background in writing and consuming APIs

  • Experience with Elasticsearch

  • Background in caching (Redis, Memcached, and Varnish)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 57688

Department Product Marketing

Location CZ-Brno

Posting date 8/3/2017

Remote base ..