FNZ Production Support Officer in Brno, Czech Republic
This role provides first level support for the production support team. It involves triage of internal and external issues and routing to the relevant areas within FNZ.
Initial issue triage, to manage inflows and direct to the correct area of the production support team
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Monitor issues log;
to monitor all inflows of issues and direct to the relevant department within FNZ
to reject issues back to the client based on pre-defined criteria
To maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries
To work within the production support team to produce management information on inflows, rejection rates, trend analysis etc
To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment
Ability to learn quickly in a dynamic fast-paced industry;
Enjoy working as part of a high performance team;
Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style;
Keen attention to detail;
Ability to effectively prioritize and execute tasks in a high-pressure environment;
Experience in Finance, IT or project management desirable but not essential;
Excellent organisational, administration and time management skills;
Good team communication skills, confident in dealing with internal and external clients
Intermediate computer skills
Very good knowledge of English language
FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £30 billion of platform assets in aggregate. FNZ now employs over 700 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington and Sydney.
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
We provide significant financial rewards for high performing individuals; and
We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia or New Zealand.
External Company URL: http://www.fnz.com/