Red Hat Senior Technical Support Engineer in Brno, Czech Republic
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Support Engineer to join us in Brno, Czech Republic. You will be part of a team that is passionate about open source, GNU, and Linux. You’ll help the Support Delivery team resolve issues of our enterprise customers quickly and effectively. As a Senior Technical Support Engineer, you will provide high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs for our customers. We’ll need you to maintain close working relationships with our customers’ top developers and architects and assist our front-line support engineers and technical account managers with the most complex and challenging issues.
Primary job responsibilities
Troubleshoot, debug, and resolve complex configuration and product issues in multivendor solutions using entire spectrum of available tools
Analyze upstream development against current customer reported defects and develop patches to resolve the issues
Work closely with Red Hat's production support engineers, technical account managers, and Development team
Contribute to improving quality of Red Hat solutions by proposing and implementing usability and supportability enhancements
Assist with the development of comprehensive and reusable self-service solutions for future incidents
Share knowledge with relevant teams and customers
5+ years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Outstanding understanding of the current Linux kernel internals, with emphasis on file system or storage subsystem
Solid experience in one or more of the following technology areas as a software engineer, developer, or in-depth troubleshooting analyst:
Common local and network Linux file systems (ext2/3/4, XFS, nfs, cifs, etc.)
Troubleshooting and debugging in distributed and multithreaded environments
Development experience with C language and familiarity with established open source methodologies
Understanding of hardware architectures, especially x86/x86_64; knowledge of others is an advantage
Experience writing scripts using Bash and Python to troubleshoot and correct Linux issues
The following is considered a plus:
Knowledge of other scripting languages
Storage area networks, storage virtualization and fiber channel attached storage (inc. iSCSI/FCoE)
Redundant storage systems (RAID, multipath I/O, distributed storage)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Job ID 58135
Department Technical Support
Posting date 6/9/2017
Remote base ..