SAP User Assistance Developer (Technical Writer) Job in Brno, Czech Republic

Requisition ID: 150432

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES:

The SAP Globalization Services team localizes SAP Business Suite, our ERP software solution, for use in different countries. The team has locations across the world, including Brazil, China, Czech Republic, Dubai, Germany, Hungary, India, Portugal, and Russia.

We are looking for a technical writer to join our team in Brno, Czech Republic, where we are developing financials software for countries in the Middle East. You will be responsible for writing the documentation, in English, which is used by consultants to implement the software. For this, you will work closely with our software developers and solution management experts. After you have gained experience, we will encourage you to take on more responsibility and branch out into other projects relating to documentation.

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

EXPECTATIONS AND TASKS:

  • Creating user assistance (UA) deliverables (both text and multimedia) in close collaboration with the development teams, UX designers, and other stakeholders to enable users to deploy, administer, and use the SAP software

  • Ensuring that the UA deliverables are of high quality, adhere to standards and guidelines, and are written in appropriate style and tone for product and audience according to target group and target market

  • Defining terminology that is simple, consistent, and conforms to industry standards

  • Acting as an advocate for an excellent user experience

  • Proofreading and editing content for usability, readability, and linguistic correctness

  • Planning and coordinating the UA deliverables for a product area or project, as applicable

  • Participating in projects to improve UA tools, processes, and content

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES / WORK EXPERIENCE:

  • A good to excellent university degree in technical communication or a related subject or a language-based university degree

  • Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages

  • A working knowledge of Czech is an advantage

  • Experience in technical writing

  • Experience in working in a commercial environment

  • The ability to express complex technical information in a clear and precise manner

  • Outstanding communication, writing, and grammar skills

  • The ability to work to tight deadlines, deliver on time, and ensure high quality

  • Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer

  • A willingness to acquire extensive product knowledge and learn new skills at short notice

  • Excellent organizational skills

  • Experience of MS Office applications, especially MS Word and MS PowerPoint

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: