Citi Apps Support Analyst 1 in Prague, Czech Republic
Primary Location: Czech Republic,Prague,Prague
Education: Associate's Degree/College Diploma
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17038011
Members of production support team are executing and monitoring the daily routine tasks and regular jobs on various banking applications like Flexcube, RCX, ECS+, Citigateway, GIRO, AMOS, Infociti, etc. based on runsheets/checklists and related procedures. Also monitor application issues reported and resolve them or escalate to L3 support teams. The role is a 5/16 support function in shifts.
Principal responsibilities/ accountabilities:
Monitor application services and related incident queues in problem reporting systems and react accordingly as 1st/2nd level support.
Report and escalate problems as described in the relevant procedures.
Exchange business information with vendors and internal customers. Distribute statements for printing.
Transfer local payments and collections from/to internal accounting systems via clearing.
Execute and monitor daily jobs in banking applications.
Sign all completed daily jobs and administrate, note all errors/problems.
Serve as escalation point for external service providers during off hours.
1-2 year working experience in Information Technology preferably in data processing
Knowledge of technology standards.
Understanding of the following technologies is preferable: Microsoft Products/OS, desktop and servers, networking fundamentals, application architectures, o Clearing systems and general banking systems, knowledge of database servers, i.e. Microsoft SQL, Oracle, etc.