ADP Client Service Representative with English in Prague, Czech Republic

Job Responsibilities:(Description)

* Client Service Representative with English*

SUMMARY JOB DESCRIPTION

A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP client. He/She is responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system. Overall service delivery includes: * responding to inquiries on a specific problems with a payroll or/and related issues ; * being an administrative support for a payroll team ( reporting, preparing analysis, translating documents etc.) The Client Service Representative demonstrates a professional and competent manner.

KEY RESPONSIBILITIES

  • answers phone calls and inquiry requests,

  • gathers relevant information and inputs the evidence required IT system,

  • ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person,

  • follows-up with customers on issues that cannot be resolved immediately,

  • performs other duties as required to meet the customer requirements,

  • prepares analysis, reports, certificates for the client's employees

  • cooperates with team members.

Experience, Skills, Academic

ACADEMIC / COMPETENCIES REQUIRED

  • Minimum of a high school diploma (A-level)

  • English language - fluent (C1)

  • Czech language - is not a need, basic is an advantage

  • Communication : Speaks and writes clearly and expresses self effectively in English.

  • Collaboration: Collaborates with a team to ensure our clients receive excellent service .

  • Expresses positive attitudes. Accomplishes team goals.

  • Customer Focus: Quickly and effectively solves customer problems. Develops trust and credibility with the customer.

  • Accountability: Holds self accountable to requirements and expectations. Takes full responsibility for results.

  • IT: Is familiar with current technology. Demonstrates computer skills including e-mail, MS Office (especially Excel),

  • Professionalism: Acts openly and honestly with a professional and mature manner Job Category: Client Service

Requisition #: 95058

Job Title: Client Service Representative with English

Country: Czech Republic

State: Prague

City: Prague

Employment Status: Full Time

Job Category: Client Service

Area of Interest: Payroll Support

Locations: Czech Republic, Prague