ADP Client Service Representative with French in Prague, Czech Republic

Job Responsibilities:(Description)

Client Service Representative (French and English speaking) (SL Associate Service Center Representative)

ABOUT THE COMPANY ADP (Automatic Data Processing) is one of the world's largest providers of business payroll outsourcing solutions. We are a global company with a more than 60-year history of leadership within our industries. Our key business is providing Employer Services where we offer a wide range of human resource, payroll, tax and benefits administration solutions. We assist employers in over 50 countries to pay their employees in the United States, Canada, Europe, South America, Australia and Asia. We serve over approximately 570,000 clients ranging from small, start-up businesses with a handful of employees to large, multinational companies with thousands of employees spanning the globe on 5 continents.

SUMMARY JOB DESCRIPTION A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP's French speaking clients. He/She is responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system. Overall service delivery includes: * responding to inquiries on a specific problems with a payroll or/and related issues; * being an administrative support for a payroll team (reporting, preparing analysis, translating documents etc.) The Client Service Representative demonstrates a professional and competent manner. KEY RESPONSIBILITIES * answers phone calls and inquiry requests, * gathers relevant information and inputs the evidence required IT system, * ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person, * follows-up with customers on issues that cannot be resolved immediately, * performs other duties as required to meet the customer requirements, * prepares analysis, reports, certificates for the client's employees * cooperates with team members

Experience, Skills, Academic

ACADEMIC / COMPETENCIES REQUIRED * Minimum of a high school diploma (A-level) * French language - fluent (C1) * English language - fluent (B2) * Czech language - is not a need, basic is an advantage

WE OFFER * Friendly international environment * Trainings and further career development * Competitive salary and an annual bonus * 5 weeks of vacation per a year * Pension plan * Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card) * Meal tickets * Free beverages * Engagement activities

Requisition #: 94029

Job Title: Client Service Representative with French

Country: Czech Republic

State: Prague

City: Prague

Employment Status: Permanent - Full Time

Job Category: Client Service

Area of Interest: Payroll Support

Locations: Czech Republic, Prague