J&J Family of Companies Customer Service Representative in Prague, Czech Republic

Johnson & Johnson Vision Care is the contact lens division of the largest and most comprehensive manufacturer of healthcare products in the world. Johnson & Johnson Vision Care has established itself in 20 years as the world leader in contact lenses and its ACUVUE® brand is currently the No. 1 selling lens in the world and is distributed in over 70 countries worldwide.

Customer Service Representative

Location: Prague

Full time

Person as customer service representative will be responsible for receiving, processing and recording customer orders. Responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.

Person will be responsible for daily communication with customers via phone and email.

Main responsibilities:

  • Processing email, fax, phone orders from internal and external customers and monitoring the execution of orders (Inform customers if there is no inventory in stock)

  • Provides updates to customers on order status and/or problem resolutions

  • Daily communication with customers via phone and email, positive phone presence is essential

  • Processing the returns and issue corrective invoice

  • Dealing with customer complaints

  • Cooperation with logistic and finance A/R departments

  • Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner

Qualifications

Qualifications:

  • Very good computer skills (Word, Excel, Outlook)

  • Experience with ERP System

  • Customer oriented attitude

  • Proficiency English and Czech

  • Attention to details

  • Work under time pressure, organization skills, proactive attitude

  • Ability to teamwork

  • Experience of working in a customer service role

  • A high standard of communication and proactive approach to problem solving

We Offer:

  • An opportunity to be part of a global market leader.

  • A dynamic and inspiring working environment.

  • Possibilities for further personal as well as professional development.

  • Work in a positive atmosphere with a highly motivated, energized team a good track level of success in business

  • Many employee benefits.

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV and cover letter in English via MyCareerOpportunities.net, EmployeeReferrals.jnj.com or via careers.jnj.com

Primary Location

Czech Republic-Prague-Prague

Organization

Johnson & Johnson, s.r.o. (7065)

Job Function

Customer Service

Requisition ID

1700195397W