J&J Family of Companies Customer Service Representative in Prague, Czech Republic
Johnson & Johnson Vision Care is the contact lens division of the largest and most comprehensive manufacturer of healthcare products in the world. Johnson & Johnson Vision Care has established itself in 20 years as the world leader in contact lenses and its ACUVUE® brand is currently the No. 1 selling lens in the world and is distributed in over 70 countries worldwide.
Customer Service Representative
Person as customer service representative will be responsible for receiving, processing and recording customer orders. Responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.
Person will be responsible for daily communication with customers via phone and email.
Processing email, fax, phone orders from internal and external customers and monitoring the execution of orders (Inform customers if there is no inventory in stock)
Provides updates to customers on order status and/or problem resolutions
Daily communication with customers via phone and email, positive phone presence is essential
Processing the returns and issue corrective invoice
Dealing with customer complaints
Cooperation with logistic and finance A/R departments
Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner
Very good computer skills (Word, Excel, Outlook)
Experience with ERP System
Customer oriented attitude
Proficiency English and Czech
Attention to details
Work under time pressure, organization skills, proactive attitude
Ability to teamwork
Experience of working in a customer service role
A high standard of communication and proactive approach to problem solving
An opportunity to be part of a global market leader.
A dynamic and inspiring working environment.
Possibilities for further personal as well as professional development.
Work in a positive atmosphere with a highly motivated, energized team a good track level of success in business
Many employee benefits.
If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV and cover letter in English via MyCareerOpportunities.net, EmployeeReferrals.jnj.com or via careers.jnj.com
Johnson & Johnson, s.r.o. (7065)