Concur Implementation Project Manager - Travel in Prague, Czech Republic

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Implementation Project Manager - Travel

Job ID #: 16319

Location: Czech Republic-Prague

Functional Area: Implementation & Consulting

Department: Global Services–Implementation EMEA

Position Type: International Full Time

Education Required: Degree Preferred

Experience Required: Experience Required

Relocation Provided:

Position Description

Concur at http://www.concur.com is a leading provider of integrated travel and expense management solutions. Concur’s easy-to-use cloud-based and mobile solutions help organisations and their employees control costs and save time. Concur® Connect is the platform that enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur’s T&E cloud. Concur is trusted by thousands of organisations in more than 100 countries and reaches millions of employees worldwide.

Job Overview:

Manage requirements and scheduling for upcoming projects. Consults with a variety of Concur and client resources to identify solutions for each implementation. Gather client business requirements and design a solution that meets the needs of the client and falls within the boundaries of core Concur functionality. Responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer. Completes project milestones, client documentation, and transitions the client to their Production environment. Reports to the Consulting Manager.

Responsibilities:

  • Gather information from customers, evaluate their needs and create an implementation solution working together with Concur Functional and Technical resources.

  • Develop a project plan (including resources) for each assigned project based on Concur’s methodology.

  • Manage and monitor projects against the initial project plans.

  • Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.

  • Coordinate and schedule activities between various Concur departments to meet the project milestones and timeline.

  • Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success.

  • Communicate project status with the customer by means of status reports and status calls.

  • Adhere to Concur SOP’s to transition customers from implementation to Production Support.

  • Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services.

  • Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.

  • Configure at a macro level as well as specific features and functionality at a module level.

  • Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards.

  • Liaison with client team members and Concur internal resources to ensure understanding and clear communications.

  • Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success.

  • Perform issue identification, communication, and resolution for moderately complex issues.

  • Ability to conduct functional reviews of configurations completed by other Functional Consultants

  • Be aware of, and comply with, all corporate policies.

  • Up to 30% travel.

Position Requirements

Education, Experience & Training required:

  • Four-year degree or equivalent online travel experience.

  • Technical Degree Preferred

  • GDS experience Preferred

  • 2 years experience with software implementations preferably within the online travel environment

  • Experience in client facing role

  • Functional consulting experience preferred

  • 1 year+ experience with Concur Solutions preferred

  • Experience with software as a service (hosted) a plus

  • Experience with financial applications or knowledge of accounting practices a plus

  • Ability to pass a background check

Job Specific Specialized Knowledge & Skills:

  • 2+ years experience in Consulting or related field

  • Prior Project Management or Concur experience preferred.

  • Prior customer service or finance experience preferred.

  • Experience in the travel industry preferred.

  • Successful experience working directly with customers to resolve complex implementation issues.

  • Demonstrated detailed knowledge of software design theory and current practices.

  • Effective verbal and written communication skills.

  • Demonstrated ability to prioritize and manage workflow to meet deadlines.

  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.

  • Excellent organizational and planning skills.

  • Previous Experience in ERP or HR a plus

Critical Performance Competencies:

  • Communication and Influence

  • Business Acumen

  • Decisiveness/Judgment

  • Planning and Organizing

  • Partnering

  • Personal Professional Effectiveness

Value Competencies:

  • Displays passion for & responsibility to the customer

  • Hires, develops & rewards great people

  • Displays leadership through innovation in everything you do

  • Displays a passion for what you do and a drive to improve

  • Displays a relentless commitment to win

  • Displays personal & corporate integrity

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