Concur Implementation Project Manager - Travel in Prague, Czech Republic
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Implementation Project Manager - Travel
Job ID #: 16319
Location: Czech Republic-Prague
Functional Area: Implementation & Consulting
Department: Global Services–Implementation EMEA
Position Type: International Full Time
Education Required: Degree Preferred
Experience Required: Experience Required
Concur at http://www.concur.com is a leading provider of integrated travel and expense management solutions. Concur’s easy-to-use cloud-based and mobile solutions help organisations and their employees control costs and save time. Concur® Connect is the platform that enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur’s T&E cloud. Concur is trusted by thousands of organisations in more than 100 countries and reaches millions of employees worldwide.
Manage requirements and scheduling for upcoming projects. Consults with a variety of Concur and client resources to identify solutions for each implementation. Gather client business requirements and design a solution that meets the needs of the client and falls within the boundaries of core Concur functionality. Responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer. Completes project milestones, client documentation, and transitions the client to their Production environment. Reports to the Consulting Manager.
Gather information from customers, evaluate their needs and create an implementation solution working together with Concur Functional and Technical resources.
Develop a project plan (including resources) for each assigned project based on Concur’s methodology.
Manage and monitor projects against the initial project plans.
Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
Coordinate and schedule activities between various Concur departments to meet the project milestones and timeline.
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success.
Communicate project status with the customer by means of status reports and status calls.
Adhere to Concur SOP’s to transition customers from implementation to Production Support.
Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services.
Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.
Configure at a macro level as well as specific features and functionality at a module level.
Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards.
Liaison with client team members and Concur internal resources to ensure understanding and clear communications.
Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success.
Perform issue identification, communication, and resolution for moderately complex issues.
Ability to conduct functional reviews of configurations completed by other Functional Consultants
Be aware of, and comply with, all corporate policies.
Up to 30% travel.
Education, Experience & Training required:
Four-year degree or equivalent online travel experience.
Technical Degree Preferred
GDS experience Preferred
2 years experience with software implementations preferably within the online travel environment
Experience in client facing role
Functional consulting experience preferred
1 year+ experience with Concur Solutions preferred
Experience with software as a service (hosted) a plus
Experience with financial applications or knowledge of accounting practices a plus
Ability to pass a background check
Job Specific Specialized Knowledge & Skills:
2+ years experience in Consulting or related field
Prior Project Management or Concur experience preferred.
Prior customer service or finance experience preferred.
Experience in the travel industry preferred.
Successful experience working directly with customers to resolve complex implementation issues.
Demonstrated detailed knowledge of software design theory and current practices.
Effective verbal and written communication skills.
Demonstrated ability to prioritize and manage workflow to meet deadlines.
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
Excellent organizational and planning skills.
Previous Experience in ERP or HR a plus
Critical Performance Competencies:
Communication and Influence
Planning and Organizing
Personal Professional Effectiveness
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity