Amazon.com Quality Specialist in Prague, Czech Republic

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.

This is your chance to make history.

Join the HR team for the Regional Shared Services located in Prague, supporting Amazon Associates across certain EMEA (Europe, Middle East and Africa) Countries. The hub provides a multi-language capability to the internal customers, and is looking for a skilled, motivated and customer obsessed HR Specialist.

This position is based in Prague and will report to the Learning Manager.

Meet your future team! Watch the HR Services Prague Video

https://www.youtube.com/watch?v=QzyeO9l607E

Responsibilities:

  • Drive Quality initiative within HRS teams

  • Work closely with the manager/stakeholders in the preparation, development & coordination of training, coaching and other quality support

  • Work with Team Leaders of HRS teams on standardizing initiatives

  • Train new and current employees on the quality program

  • Effectively collaborate with stakeholders across the organization to promote quality and standardization and making sure the customers get the right quality

  • Contribute to continuous needs analysis and training improvement and additional training projects as required.

  • Leverage current information about quality programs and performance support materials.

  • Coaching and support for subject matter experts in the area of process training

  • Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.

What we offer:

· Unlimited contract

· 5 weeks of vacation

· 2 days per month home office option

· Multisport card

· Employee referral program bonus

· Language courses

· Varying local discounts e. g. for canteens, cafes etc.

· An inspiring, energetic international team

· In house canteen

· Brand new office with chill out areas, relax room and activities like football table

· Corporate events

· Workplace refreshments

· Life insurance and pension plan

· Exposure to Amazon teams in various European countries

· Possible internal and/or international growth

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.

  • Completed Bachelor’s degree

  • Fluent English (spoken and written), other languages advantage

  • 1 year+ working in a Shared Service Center or similar environment

  • Experience with quality review, quality audits and standardizing processes

  • Excellent interpersonal and communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining complex topics and collaborating with subject matter experts and managers.

  • Strong command of MS Office including PowerPoint, Excel, SharePoint, Word

  • Excellent coordination and organization skills.

  • Analytical approach to analyzing customers’ training needs and demonstrated customer obsession.

  • Ability to work in international teams where team members belong to different cultures.

  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.

  • Work experience in HR/HR Shared Service Center/ similar role preferred

  • Other EU language is an advantage

AMZR Req ID: 551501

External Company URL: www.amazon.com