Eaton Corporation SAP SD Support Lead Analyst in Prague, Czech Republic
The primary function is the resolution of incidents and requests. The alignment with the regional and local Key Users, with the global SAP support team and the SAP governance team.
The most important processes: gathering requirements, solution and integration design, configuring application, testing, user training, coordination of remedy incident and request tickets, queue management, continuous improvements and standardization.
Support on sales processes, including: Quotation Process / Sales Process including Pricing / Shipping Process / Billing Process / Related Master Data; SD-MD / SD-SLS / SD-SHP / SD-TR / SD-BIL / SD-EDI / LE.
Manage incidents and request based on EATON specified SLAs.
Provide solutions based on tickets priority and record all information in the ticket system (Remedy)
Write functional specifications to be handed to the SAP technical analysts
Identify problems (reoccurring incidents) – verify possible root cause and provide solution
Change larger amounts of data when required
Work with other support team members as necessary (e.g. FICO, MM, PP)
Assist with testing of small enhancements and fixes
Verify (process) changes with local and regional BPOs
Perform Queue and ticket Management based on Eaton’s ITIL process
5-7 years SAP SD Experience including Design and Configuration
Beside solid English, an additional language (German or French) is required (other languages are a plus)
Skills in above listed SAP modules is mandatory
SAP ECC 6.0 is mandatory (older SAP releases are a plus)
Basic understanding of SAP development is required (e.g. ABAP, SQL)
Experience with SAP Data Services, LSMW and Winshuttel is a plus
Sales business experience are a plus
College Graduate or equivalent experience
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Job: Information Technology
Region: Europe, Middle East, Africa
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.