Amazon.com Security Risk Analyst (M/F) in Prague, Czech Republic
The mission of Amazon Global Security Operations is to mitigate security and operational risks to the associates, data, and physical assets. Amazon is looking for a detail-oriented individual to provide crisis management triage, coordination, and facilitation; security risk monitoring and analysis; and, alarm monitoring, at Amazon’s European Regional Operations Center (EU-ROC) in Prague, Czech Republic. The EU-ROC provides: regionalized, localized crisis management coordination and facilitation; regional geopolitical and security risk monitoring and expertise; assistance with alarm monitoring services; coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM); troubleshoots issues with the alarm access control system; and, issues credentials to critical data locations, among other daily service and projects.
The Security Risk Analyst will provide: crisis management coordination and facilitation; geopolitical and security risk monitoring and analyses; and, directly monitor alarms. Responsibilities will include managing email and phone communications, providing geopolitical awareness and security risk monitoring and reporting; researching alarm system issues; generating and/or managing trouble tickets; and, supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. Additionally, the Security Risk Analyst will assist with the maintenance and improvement of procedures and contact records, and will also work within the GSCC’s SharePoint environment to update, or customize, site information pages as needed, and will provide quality assurance during audits of existing procedures, running and recording of crisis management exercises, and will act as trainers for new associates or new/updated procedures.
The successful candidate will have a proven track record of legendary customer service, good judgment, be gifted at learning new technology and possess excellent verbal and written communication skills.
Shift work will be required, potentially to include nights, weekends and Public Holidays.
Ability to sit for prolonged periods of time (the entire work day) without becoming distracted
High-level customer service skills as demonstrated by way of previous work history
Excellent grasp of MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
Multitasking skills including the ability to answer multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
Highly proficient in using multiple software applications simultaneously (software multi-tasking)
Typing skills at 35 words per minute with high accuracy
Experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity
Excellent communications skills, with an ability to speak and write English to a good standard (to IELTS Band 7 or above; or equivalent)
Professional demeanor and ability to communicate with business leaders
Diploma, associate or college degree/courses in related field (Intelligence, International Relations/Law, IT, Criminal Justice, Political Science, Crisis Management, etc.)
Military/intelligence/law enforcement/geopolitical risk analysis experience
Experience in an IT/Operations/Call/Command Center work environment
Other European languages (French, German Polish or Italian) will be beneficial
Experience with Lenel or other alarm access control systems
AMZR Req ID: 554877
External Company URL: www.amazon.com