Dimension Data Solutions Director in Prague, Czech Republic
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The Solutions Director operates at a regional level in complex client environments where they focus on multiple Business Units.
The primary responsibility of the Solutions Director is to design and lead the identification, specification of business solutions and opportunities across multiple lines of business and translate them into common capabilities for Dimension Data and client scenarios within the region. The Solutions Director develops and ensures the implementation of the regional solutions leadership strategy.
What you'll be doing
Solution investment planning
The Solutions Director develops the strategic investment plan and optimizes the solution portfolio investment for multiple lines of business solutions for Dimension Data clients, aligning with the business strategies and priorities. They engage with high level clients to understand their context and ensure the development of customised solutions. They are able to articulate the value proposition and build, maintain and deliver the business case for the owned solutions in collaboration with Senior Solutions Managers and Business Unit stakeholders. These individuals identify and create demand for solutions that drive sales and ensure the financial viability for deployment, preparing and reviewing cost estimates.
Solutions Directors collaborate with a variety of internal organisations to advise on the creation and management of a technology roadmap that articulates the positioning, capabilities and features for enablement of delivery capability. They plan the regional strategy for the adoption of products from IT partners that will promote Dimension Data solutions.
They collaborate with solution stakeholders to document and manage the formal plan of record including business outcomes, release plan, investment plan, resource plan, assumptions, risks and issues. They assume responsibility for the proactive management of the plan throughout the fiscal year.
Deliver business requirements
The Solutions Director collaborates with clients and ensures the documentation of functional requirements and needs, including business use cases and scenarios as well as non-functional requirements for the solution offering. They collaborate with engineering stakeholders to ensure requirements are clearly understood and traceable throughout the IT lifecycle process. They contribute to and facilitate solution design reviews to ensure capacity to provide the solution and its profitability to the business, whilst ensuring client requirements are met.
Develop service level agreements
The Solutions Director works closely with the relevant Client Contract Managers to advise on and contribute to the development the Service Level Agreements (SLA) for the solution. They ensure that monthly reviews are performed to evaluate SLA performance and outline investments and process improvements to meet or exceed SLA expectations.
Conduct business reviews
Solutions Directors facilitate client required and program reviews with IT to monitor progress, ensure stakeholder alignment, manage risks, make decisions and realise the business value from investment portfolios. They develop and distribute the information of the program to the relevant executive teams.
The Solutions Director ensures the operation of solutions by working closely with delivery and operational teams. They ensure the testing, installation, deployment and maintenance of the solution at the client site in line with service level agreements.
These individuals own and mature the relationship with their clients to achieve high levels of client satisfaction. In so doing, they are able to identify opportunities and grow and influence the addition of Dimension Data solution to the client’s solution portfolio.
These individuals are responsible for operational management of the team, creating and executing on plans and reporting on the team activities in the required forums. They also ensure that employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the training and development of their team members. They contribute to ensuring that training and development strategies are in line with business objectives.
The individual demonstrates a strong orientation towards ensuring client satisfaction and service delivery. They are experts in their field and act as trusted advisors. They have excellent verbal and written communication skills and are able to interact with all levels in the business. They have excellent project management ability and they use their domain expertise of the solution market and strategic thinking ability to influence.
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.
Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.
And with us, you can achieve yours.
If you believe you can do anything, we’re here to help you do it.