Edwards Lifesciences 1st Level IT Helpdesk Analyst (EN/SP) in Czech Republic

RESPONSIBILITIES

The purpose of this role is to provide 1st Level IT Support in Edwards Lifesciences IT Help Desk department within the EMEA region.

  • Respond to 1st level requests for technical assistance of end users (employees) via phone and electronically (email, self service portal).

  • Log issue in a tracking system and escalate to 2nd Level HelpDesk if more specialized assistance is needed.

  • Identify and escalate situation requiring urgent attention.

  • Interact with users and co-workers (local & remote) to support identification and resolution of problems.

Qualifications:

REQUIRED EXPERIENCE AND SKILLS

  • The position does not require long term work experience and so it is also suitable for graduates, however experience at similar position could be a plus

  • Proficiency in English and advanced knowledge of Spanish is required

  • Basic technical skills at user level, Microsoft Office and Windows operation system literacy is required

  • Exceptional interpersonal and communication skills with high level of professionalism and strong customer orientation attitude

  • Team player with a positive attitude

About Edwards

Edwards Lifesciences is the global leader in the science of heart valves and hemodynamic monitoring. Driven by a passion to help patients, the company partners with clinicians to develop innovative technologies in the areas of structural heart disease and critical care monitoring that enable them to save and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 employees worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Title: 1st Level IT Helpdesk Analyst (EN/SP) Location: Europe, Middle East, Africa, Canada (EMEAC)-Czech Republic Job Number: 011536