Edwards Lifesciences 2nd Level IT Helpdesk Analyst in Czech Republic

Main purpose of the job:

To provide the second-line Global HelpDesk IT support to end-users and business units, to ensure fast and highly effective solution for end-user personally, on the phone or via management tools and provide advanced tasks in various administration systems. The job holder is recognised by the company as a specialist providing the end-user HelpDesk IT support.

Main tasks in the job:

  • Provide end user IT support in a way, methods and procedures as defined globally or locally by the Company (including regulatory and standardization);

  • SW installation/uninstallation, distribution and support;

  • Keep various databases used by 2nd level support up-to date;

  • Contribute to IT policy development;

  • Contribute and use Knowledge database;

  • Develop and share own knowledge;

  • Cooperate with internal IT stakeholders;

  • Provide small “how to” trainings to end users where possible;

  • Keep Team Lead and IT Operation Manager EMEA informed about all non-standard problems and possible solutions used;

  • Proactively identify any possible problems or issues;

  • Hardware purchasing;

  • Get the track of IT Landscape;

  • Investigate root cause, analyse, resolve, track, and escalate various technical problems;

  • Basic LAN administration


Educationand knowledge requirements:

  • University /secondary education in IT / IS

  • Thoroughknowledge of IT technologies

  • Active English and French

About Edwards

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Title: 2nd Level IT Helpdesk Analyst Location: Europe, Middle East, Africa, Canada (EMEAC)-Czech Republic Job Number: 011893