J&J Family of Companies Customer Enablement Trainer in Czech Republic

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

Customer Enablement Trainer

Location: Prague

The Customer Enablement Trainer is responsible for delivering and/or facilitating customer service training across the EMEA Customer Service organization.

This individual will identify gaps in organizational skills and training requirements.

Key Responsibilities

  • Provides support and instructional design for the development of materials for orientation, technical training, workstation practices, safety, product training and documentation.

  • Assists in administration of tests/ training requirements for participants.

  • Assists in interpretation and explanation of documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals.

  • Researches relevant resources as needed.

  • Collects data and compiles request from customer groups on training needs, progress, and other relevant topics.

  • Proofreads and updates training materials as directed.

  • Maintains and updates examples of technical and business issues to develop solutions for training purposes.

  • Records and tracks improvement in operating time, yields, ergonomics, handling, and processes.

  • Monitors workstation practices and reports incompliance activities.

Qualifications

  • University/Bachelor’s Degree or Equivalent

  • 2-4 years’ relevant experience

  • Fluent English

  • Knowledge of MS Office, SAP

  • Ability to make quick decisions

  • Perform efficiently and effectively

  • Deal with multi-source of information

  • Demonstrate proficiency in written and oral communications

We offer:

  • A challenging and interesting job in one of the biggest global healthcare companies

  • Extensive long-term opportunities for personal and professional development

  • Healthy and active work environment

  • Competitive salary based on experience and comprehensive benefits package:

  • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook

  • Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card

  • Contribution for: Prague public transportation, language study, illness leave, Pension contribution,

  • Refreshment in the workplace, Free sport activities, Corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location

Czech Republic-Prague-

Organization

JNJ Global Business Servi (7761)

Job Function

Customer Service

Requisition ID

1700176371W