J&J Family of Companies Document Management Specialist in Czech Republic

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The Document Management Specialist will manage internal documentation, including training materials, customer documentation regulatory risk and compliance, and other information needs. They will maintain the identified learning management system(s) used for document management and manage the document inventory.

Key responsibilities:

  • Responsible for collecting documentation requirements across EMEA Customer Service organization.

  • Develop plan to structure internal knowledge and training documentation used to guide customer interactions.

  • Responsible for maintenance of document library including updated documents and overall folder structure.

  • Create documentation templates to ensure standard approach across Customer Service organization.

  • Ensure documentation is accessible and readily available to appropriate users.

  • Work with Training Manager, Quality Monitoring Manager, and Customer Service Leads to maintain relevant knowledge and training documentation.


  • University/Bachelor’s Degree or Equivalent

  • Fluent in English, both written and spoken

  • 4-6 years of relevant experience

  • Technical skills: MS Office, SAP, CIC

  • Ability to make quick decisions and deal with multi-source of information

  • Demonstrated proficiency in written and oral communications

We offer:

  • A challenging and interesting job in one of the biggest global healthcare companies

  • Extensive long-term opportunities for personal and professional development

  • Healthy and active work environment

  • Competitive salary based on experience and comprehensive benefits package:

  • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook

  • Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card

  • Contribution for: Prague public transportation, language study, illness leave, pension contribution

  • Refreshment in the workplace, Free sport activities, Corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location

Czech Republic-Prague-


JNJ Global Business Servi (7761)

Job Function

Customer Service

Requisition ID