J&J Family of Companies Process Improvement Supervisor in Czech Republic

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

Process Improvement Supervisor

Location: Prague

The Process Improvement Supervisor is responsible for managing Customer Service continuous improvement processes and projects.

Individual will identify continuous improvement driven by SLAs, process efficiencies, cost reduction, or other organizational requirements.

Key Responsibilities:

  • Works to manage special projects and initiatives.

  • Collects data and reviews operations reports to understand areas for continuous improvement.

  • Work with process owners and Customer Service Leads to support project identification, prioritization, and selection process.

  • Coordinate operational excellence initiatives across Customer Service organization to optimize effectiveness and efficiencies.

  • Support identified Customer Service improvement projects, by leading teams in the application of lean approaches to solve business problems.

  • Use project management tools and established metrics to drive execution of improvement and process excellence projects.

  • Influence key stakeholders to support organizational change.


  • University/Bachelor’s Degree or Equivalent

  • 4-6 years of relevant experience

  • Fluent English

  • Ability to make quick decisions

  • Technical skills: MS Office, SAP, CIC

  • Perform efficiently and effectively

  • Deal with multi-source of information

  • Demonstrate proficiency in written and oral communications

We offer:

  • A challenging and interesting job in one of the biggest global healthcare companies

  • Extensive long-term opportunities for personal and professional development

  • Healthy and active work environment

  • Competitive salary based on experience and comprehensive benefits package:

  • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook

  • Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card

  • Contribution for: Prague public transportation, language study, illness leave, Pension contribution,

  • Refreshment in the workplace, Free sport activities, Corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location

Czech Republic-Prague-


JNJ Global Business Servi (7761)

Job Function

Customer Service

Requisition ID