J&J Family of Companies Reporting Supervisor in Czech Republic

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

Reporting Supervisor

Location: Prague

The Reporting Supervisor will coordinate with the Workforce Manager to collect EMEA reporting requirements.

This individual will produce reports and analysis as needed to monitor customer service metrics and operations.

Key Responsibilities:

  • Evaluates reporting demands across the EMEA Customer Service organization to produce comprehensive reports on specific business needs or product line(s).

  • Monitors key operational metrics and analysis.

  • Develops and reviews performance metrics in areas of quality, cost, and delivery in support of the key supplier scorecards and business reviews.

  • Identifies operational order management trends through reporting and analysis.

  • Generates gap analysis reports to address forecast and actual variances.

  • Produces and reviews monthly reports within specified time frames.

  • Researches, recommends and implements multiple statistical models to develop and drive consensus across Customer Service organization.

Qualifications

  • University/Bachelor’s Degree or Equivalent.

  • 4-6 years’ relevant experience.

  • Fluent English

  • Ability to make quick decisions

  • Perform efficiently and effectively

  • Deal with multi-source of information

  • Demonstrate proficiency in written and oral communications

We offer:

  • A challenging and interesting job in one of the biggest global healthcare companies

  • Extensive long-term opportunities for personal and professional development

  • Healthy and active work environment

  • Competitive salary based on experience and comprehensive benefits package:

  • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook

  • Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card

  • Contribution for: Prague public transportation, language study, illness leave, Pension contribution,

  • Refreshment in the workplace, Free sport activities, Corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location

Czech Republic-Prague-

Organization

JNJ Global Business Servi (7761)

Job Function

Customer Service

Requisition ID

1700176222W