Edwards Lifesciences Senior Manager IT Application Delivery in Czech Republic
Responsible for reliable delivery of projects and services in the assigned area (JD Edwards ERP system) for the user group in EMEA, including coordination of stakeholeds and management of the resouces necessary to achieve it.
Major Job Functions:
Oversee JDE support and delivery:
Ensure support requests are resolved in line with the SLAs and to the satisfaction of internal customers
Manage delivery to ensure project objectives are fulfilled
Work with key user groups to assess and respond to day-to-day business needs
Work closely with Solution Architect and / or technical architect to ensure quality
Ensure that delivery is compliant with internal processes and guidelines
Manage the capacity of the team of Business Syetems Analysts in context of business requirements
Establish and Review personal objectives and development plans
Keep good team spirit
Stakeholder relationship management
Participate in discussions with Business to understand future pipeline of projects and enhancements
Review Delivery and Service levels with internal Customers
Partticipate in Regional planning and prioritization meetings
Coordinate the testing and roll-out of new features and applications
Master's degree in computer science, computer engineering, electrical engineering or related field
Experience in the capacity of IT System manager or Delivery Manager 5 years
Experience with JD Edwards system is strong advantage
High proficiency in English is an absolute requirement. Working experience in the Commonwealth or the US would be a plus.
Possess and display sound judgment; initiative; flexibility and detail-orientation
Ability to work independently in global organization, where teams are virtual and in different time zones
Strong and proven ability to manage and deal with different cultures and nationalities
Strong sense of ownership and self-motivation
Proactive approach and follow-up on resolution and customer satisfaction
At ease in a matrix organization
Experience within medical device or pharma industriy is a plus.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Title: Senior Manager IT Application Delivery Location: Europe, Middle East, Africa, Canada (EMEAC)-Czech Republic Job Number: 011900