J&J Family of Companies Workforce Manager in Czech Republic

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

Workforce Manager

Location: Prague

The Workforce Manager is responsible for developing the approach to allocate and assign Customer Service resources to manage customer service transactions and demands.

Individual will own resource forecasting and scheduling practices and provide input for the workflow management process.

Key Responsibilities:

  • Provide oversight for the development of workflow schedules to align Customer Service resource support with customer needs.

  • Maintain open channels of communication across Customer Service organization to solve for scheduling and staffing issues.

  • Provide oversight of resource scheduling to balance resource supply with customer demand.

  • Evaluate improvement solutions across Customer Service forecasting and scheduling processes.

  • Participate in demand review process to evaluate forecasting software and supporting systems.

  • Evaluate reporting needs across EMEA Customer Service organization.

  • Review reporting and analysis to identify trends and improve workforce management process.

  • Evaluate gap analysis reports to address forecast and actual variances.


  • University/Bachelor’s Degree or Equivalent

  • Fluent English

  • 8-10 years’ relevant experience

  • Knowlege of MS Offie, SAP

  • Ability to make quick decisions

  • Perform efficiently and effectively

  • Demonstrate proficiency in written and oral communication

We offer:

  • A challenging and interesting job in one of the biggest global healthcare companies

  • Extensive long-term opportunities for personal and professional development

  • Healthy and active work environment

  • Competitive salary based on experience and comprehensive benefits package:

  • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook

  • Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card

  • Contribution for: Prague public transportation, language study, illness leave, Pension contribution,

  • Refreshment in the workplace, Free sport activities, Corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location

Czech Republic-Prague-


JNJ Global Business Servi (7761)

Job Function

Customer Service

Requisition ID