IBM IT Support 1st level with German in BRNO, Czech Republic
Is German your favorite language and you want to use it at work on daily basis? Are you looking for one or more IT specialties? Do you want to find your comfort place among IT technology? If "YES" is an answer, keep reading and start your career with IBM Brno.
Save the day with IBM. Our Delivery Center provides high-value IT services and leverage proven roadmaps and frameworks we have developed in our global network, bringing together an outstanding talent pool to help global leaders solve some of their most challenging problems. Therefore this is an ideal place where to use and develop your skills and potential. Join us and discover what you can make of this moment.
You will be responsible for resolving less or more complex problems and dispatch unresolved ones to 2nd/3rd level teams. Your next career path steps could tend to specialization in IT, leadership or people/project management. Also you will have the option to rotate and try another positions within IBM.
Your day to day activities will include:
Managing incoming issues and client concerns received either via email or call
Assisting German clients, advising and solving 1st level issues and incidents for a specific application
Opening and recording all relevant info about issues of clients in a ticketing system
Analyzing and troubleshooting to resolve problems
Calling back to clients to confirm outstanding issues were resolved
Incident Ticket Management - routing more complex problems to 2nd level support group
Escalating and tracking unresolved issues
We need you to:
be fluent in German and English and to have good communication skills
have basic IT knowledge (basics of Windows/Linux, basic knowledge of Networking, ....)
play for the team and to be responsible
be able and willing to learn
Broad education and development opportunities which include training and/or professional certifications
Additional 5 days paid time off
Transparent career path and potential for growth within a leading IT company
Various benefits/discounts/offerings for sports, massages, financial services and others
Diverse and multinational community and collaboration within global and local teams
Mentoring and coaching
Required Technical and Professional Expertise
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.