AT&T SPECIALIST, CUSTOMER SERVICES SUPPORT in Brno, Czech Republic
NTWK ESC - Manages, delivers and deploys aspects of network architecture, design, engineering and detail network specifications in order to migrate client from current network environment to the new environment. May include vendor management, client relations, resource planning and management, project management and quality assurance, new equipment installation and configuration and client training.
Roles and Responsibilities:
Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.
Key Competencies and Skills:
"Call Center Technologies-2
CRM Strategy Design and Implementation-2
Cust Supr Policies, Standards & Proced-2
Customer Relationship Management (CRM)-2
Customer Support Function-2
Customer Support Operations-2
Knowledge of Customers-2
Knowledge of Product Line-2
Education and Qualifications:
University Degree or equivalent experience