ADP Client Service Representative with English and Spanish in Prague, Czech Republic
* Client Service Representative with English and Spanish*
SUMMARY JOB DESCRIPTION
A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP client. He/She is responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system. Overall service delivery includes: * responding to inquiries on a specific problems with a payroll or/and related issues ; * being an administrative support for a payroll team ( reporting, preparing analysis, translating documents etc.) The Client Service Representative demonstrates a professional and competent manner.
answers phone calls and inquiry requests,
gathers relevant information and inputs the evidence required IT system,
ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person,
follows-up with customers on issues that cannot be resolved immediately,
performs other duties as required to meet the customer requirements,
prepares analysis, reports, certificates for the client's employees
cooperates with team members.
Experience, Skills, Academic
ACADEMIC / COMPETENCIES REQUIRED
Minimum of a high school diploma (A-level)
English language - fluent (C1)
Spanish language (B2)
Czech language - is not a need, basic is an advantage
Communication : Speaks and writes clearly and expresses self effectively in English.
Collaboration: Collaborates with a team to ensure our clients receive excellent service .
Expresses positive attitudes. Accomplishes team goals.
Customer Focus: Quickly and effectively solves customer problems. Develops trust and credibility with the customer.
Accountability: Holds self accountable to requirements and expectations. Takes full responsibility for results.
IT: Is familiar with current technology. Demonstrates computer skills including e-mail, MS Office (especially Excel),
Professionalism: Acts openly and honestly with a professional and mature manner Job Category: Client Service
Requisition #: 97584
Job Title: Client Service Representative with English and Spanish
Country: Czech Republic
Employment Status: Permanent - Full Time
Job Category: Client Service
Area of Interest: Payroll Support
Locations: Czech Republic, Prague