Expedia Lodging Partner Associate (B2B support Greek spaking markets) in Prague, Czech Republic

Expedia

Lodging Partner Associate I

Your key responsibilities will include:

  • Responding to inventory management inquiries.

  • Contacting lodging partners to resolve issues (questions, changes, etc.).

  • Actively call lodging partners to resolve any anticipated future issues.

  • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.

  • Providing supplier self-service support and maintenance.

  • Maintaining strong vendor relations with a positive attitude and outgoing nature.

  • Adhering to defined procedures, standards and performance expectations.

Experience, skills and education:

  • Fluent proficiency & comprehension in English and EMEA language is required

  • (High School Diploma, University Degree. Some college preferred)

  • Experience in customer service oriented industry.

  • Hotel/Travel -industry experience preferred.

  • Experience with Microsoft Office products and various call centre support programs.

Skills you'll use every day:

  • Solutions mindset, helping nature, real passion for the customer and the customer experience.

  • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.

  • Results oriented individual who will take ownership of problem resolution.

  • Excellent time-management, organizational, multi-task and prioritization skills.

  • Quickly be able to demonstrate good judgment, while abiding to guidelines and procedures ensuring clear and concise communication.

  • The ability to communicate effectively at all levels from executive management to individual contributor.

  • Keen eye for detail and high level of accuracy.

  • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers

  • Dependable and able to work in a dynamic work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business

  • The ability to work unsupervised and make independent work related decisions.

  • Flexibility and willingness to assist where and when needed and directed by your supervisor.

  • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.

Our mission is to revolutionize travel through the power of technology.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

*LI-JS1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • Posted 9 Days Ago
  • Full time
  • R-30916