SAP SAP Concur: Client Support Analyst for Travel booking tool Job in Prague, Czech Republic
Requisition ID: 176011
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Client Support Analyst – SAP Concur Travel booking tool
SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about SAP Concur:
Employs over 6000 people worldwide
Serving over 32 million of users in more than 100 countries
Rewarded by Glassdoor as one of the best places to work in 2016
As a Client Support Analyst for SAP Concur Travel booking tool, you will combine troubleshooting skills with Travel industry expertise, which will ultimately result in a high level of client satisfaction. In this role you will be managing the incoming querries within SLA, but you will also occasionally be a point of contact and expected to start the escalation process to resolve and/or reassign complex issues to ensure a rapid and efficient resolution to clients‘ querries.
From the position of Client Support Analyst it is essential that you also maintain a good and close cooperation with other internal partners, cross-functional organizations and departments within SAP Concur while targeting the same ultimate purpose – a high level of customer satisfaction. With us you will have the opportunity to work with the best corporate Travel booking tool!
The Client Support Analyst must be already living in the Czech Republic and considering a relocation to the Capital City, Prague, or be already located here.
You will respond to and resolve straight forward service-related and customer issues received via the Client Support Portal
You will use your troubleshooting capabilities and fully diagnose the reported issues in order to resolve them within the SLA
Maintain a strong passion for solving problems, identify service gaps and escalate as appropriate
Train customers on basic production functionality
Act as a first line of relationship management with our client, using your strong written and verbal communication skills via the reported issues
Bachelor degree in an IT / technical field or equivalent experience
Minimum 1-2 years of experience in the Travel industry working with or for a Travel Management Company, Global Distribution Systems / Travel reservations, Online Booking Tool or Airline booking or similar; knowledge of platforms such as Amadeus, Sabre, Galileo, etc. would be a considerable plus
Ability to work under pressure in a fast moving environment under minimal supervision
Strong time management and prioritization skills
Excellent English is a must
Excellent verbal and written communication skills
Coaching and training experience is a plus
Fluency in French or German would be a distinct advantage
What we offer?
SAP Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, pension, health, disability coverage, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, cafeteria system, different training…
We work in one of the coolest office in Prague (just try to google „Concur Prague office“ and you will see:-)) – free gym, ping-pong, table football and many other fun activities.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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