SAP SAP Concur - Partner Onboarding Manager Job in Prague, Czech Republic

Requisition ID: 178166

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

The Partner Onboarding Manager’s role is to help hotel and ground service partners to integrate their content into the SAP Concur Travel Online Booking Engine using SAP Concur standard APIs. Working with hotel and ground partners and collaborating with product managers, agile teams and client support the Partner Onboarding Manager completes project milestones, builds the environments, provides knowledge transfer to partners, assists in integration work, creates and updates user documentation and transitions the partner to their Production environment.

  • Ability to lead partner training and knowledge transfer sessions.

  • Configure all direct connect interfaces: travel configuration, supplier specific setup etc.

  • Perform general issue troubleshooting and resolution, including escalations to applicable product manager.

  • Communicate "best practice" recommendations based on prior experiences, and effectively troubleshoot and solve partner/client issues caused by unique partner circumstances or software misconfiguration.

  • Support partner’s testing cycles – research complex customer problems, issues, and circumstances and provide recommendation, alternatives and risk assessments to stakeholders.

  • Responsible for the migration of configurations to production.

  • Liaison with product managers on prioritization of items.

  • Liaison with partner/client team members and SAP Concur internal resources to ensure understanding and clear communications.

  • Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative/technical success.

  • Develop and maintain technical product knowledge.

  • Provide contributions to partner onboarding project methodology and document library, which includes development of new documents/processes as well as updating existing documents/processes.

  • Mentor peers on the team as appropriate.

  • Communicate consistently and regularly partner project status and progress with product managers

  • Be aware of, and comply with, all corporate policies

What you'll need to be successful:

  • BA/BS or equivalent experience desired.

  • Strong SAP Concur Travel experience as a user, service administrator or implementation manager.

  • Travel industry background with preference on hotel and ground transport.

  • Experience in integration, and/or implementation of cloud based SaaS environments.

  • Project management experience is a plus.

  • Good communication/presentation skills.

  • Analysis and troubleshooting skills.

  • Working knowledge of flat file, XML files, and web service integrations.

  • SQL skills preferred – but not mandatory.

  • Ability to pass a background check.

  • Strong English language skills spoken and written.

About SAP Concur

SAP Concur offers cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. The company serves more than 37,000 clients representing more than 45 million users in over 150 countries. We're proud of what we've accomplished so far, but now it is time to take it to the next level, and to do that we need you.

What we offer

SAP Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, stock option, pension, health, disability coverage, subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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