Edwards Lifesciences 1st level Help Desk with French in Czech Republic
The purpose of this role is to provide 1 st Level IT Support in Edwards Lifesciences IT Help Desk department within the EMEA region.
Respondto 1st level requests for technical assistance of end users (employees)via phone and electronically (email, self service portal).
Logissue in a tracking system and escalate to 2nd Level HelpDesk if morespecialized assistance is needed.
Identifyand escalate situation requiring urgent attention.
Interactwith users and co-workers (local & remote) to support identificationand resolution of problems.
REQUIRED EXPERIENCE ANDSKILLS
Theposition does not require long term work experience and so it is alsosuitable for graduates, however experience at similar position could be aplus
Proficiencyin English and advancedknowledge of any otherinternational language is required
Basictechnical skills at user level, Microsoft Office and Windows operationsystem literacy is required
Exceptionalinterpersonal and communication skills with high level of professionalismand strong customer orientation attitude
Teamplayer with a positive attitude
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Title: 1st level Help Desk with French Location: Europe, Middle East, Africa, Canada (EMEAC)-Czech Republic Job Number: 010505