Moet-Hennessey Boutique Director in Czech Republic

Boutique Director

  • Société : Christian Dior CZ s.r.o.

  • Lieu : Czech Republic

  • Secteur d'activités : Mode & Maroquinerie

  • Type de contrat : Emploi à durée indéterminée

  • Métier : Retail / Magasin

  • Expérience requise : Minimum 10 ans

  • Référence : CDC01684

  • Date de publication : 05.04.2018

Poste

Sales

  • Manage the boutique's sales performance and service standards.

  • To ensure that the merchandise is displayed effectively using promotional material to reflect current demand.

  • Lead by example in client recruitment and development of client loyalty through CDM activities.

  • Achieve the boutique capture rate and mystery shop result targets.

  • Handle any customer relations and customer product returns in line with Dior standards and procedures.

  • Awareness of competitor activity and ensure the team are updated and where required points are raise to the General Manager to ensure maximum sales productivity.

  • Full knowledge of back office functions and boutique analysis (CDM, client recruitment, P&L, store activities, stock control, reports, VM rules etc).

Merchandise

  • Ensure that the boutique maintains the correct basic stock levels.

  • To work closely with the Product Merchandising Manager in HQ to provide effective feedback, ensuring that popular selling lines are replenished on time.

  • Ensure the VM guidelines are adhered to and support requested when required for maximisation of sales.

Employee's relations and staff training/development

  • To take part in the recruitment, training, evaluation, motivation and development of the staff.

  • Oversee and manage employee performance appraisals and highlight employees for development.

  • To prepare a succession plan for all key positions within the Boutique.

  • To communicate effectively in order to develop a stable team and a succession plan for your business.

  • Hold morning briefings and motivate the team to achieve the objectives.

  • Network with Dior management to share best practices.

    Profil

Experience Required:

  • Extensive business management and retail experience in the luxury goods or services, or fashion retail sectors.

  • Existing International Clientelle network in the Elite sector is preferred

  • Experience in managing VIP client events

  • Excellent communication and relationship building skills

  • Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity

  • Strong knowledge of fashion, trends and specifically RTW product division.

  • Fluency in a second language (preferred)