J&J Family of Companies Customer Service Specialist with Dutch in Czech Republic
Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.
CUSTOMER SERVICE SPECIALIST WITH DUTCH
Full-time permanent contract
As the Customer Service Specialist, you will be responsible for providing direct support to Dutch speaking customer portfolio and facilitating transactional activities such as order processing and order tracking routines. You will serve as a key point of contact for internal Johnson & Johnson functions as well as external parties.
Your main tasks will include:
Responding to customer inquiries for new and existing orders
Processing customer sales orders, free goods, rush orders, and samples
Processing quotes for products and services
Assist customers to perform simple self-service tasks
Fluent in Dutch and English
University/Bachelor’s Degree or Equivalent.
1-3 years of relevant work experience
Advanced user of MS Office package
Ability to make quick decisions
Demonstrate proficiency in written and oral communications
Knowledge of SAP is an advantage
A challenging and interesting job in one of the biggest global healthcare companies
Extensive long-term opportunities for personal and professional development
Healthy and active work environment
Competitive salary based on experience and comprehensive benefits package:
5 weeks of vacation, home office, flexible working hours, sickdays, 8 weeks fully paid parental leave
Meal vouchers, Flexi Passes, referral award, life and accident insurance, MultiSport card, customer card to Makro Cash & Carry
Contribution for: Prague public transportation, language study, illness leave, pension contribution
Refreshment in the workplace, free sport activities
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.
JNJ Global Business Servi (7761)